How do I locate my error log file?
If you have contacted us at support@sonocent.com and we have asked for your error log then it can be easily found from within Audio Notetaker or you can browse directly to it.
Audio Notetaker records three files with user information.
(The Windows folder is shown, but the same three files are on both Windows and Mac versions)
1. Audio Notetaker Preferences.xml records your settings, such as colour and chunk sizes.
2. History.xml records the files you have opened with Audio Notetaker, and your previous search terms. You can edit these in App Menu>System>Options>History
3. Log.txt records any error messages, you may be asked to send a copy of this file to support@sonocent.com to help diagnose any problems you may encounter.
Your user data files can be found by selecting Locate User Data from the App menu (Windows and Mac):
Or on Windows
You can find it by pressing the start button (or Windows Key R) and typing %APPDATA% in the search box, then press enter.
Open the folder Sonocent > Audio Notetaker > 4.0
The three user files are stored here.
And On Mac
You can find it by;
Open a new Finder window.
Go to Go > Go to Folder (Cmd+Shift+G) and enter ~/Library/Application Support/Audio Notetaker/4.0
The three user files are stored here.
Audio Notetaker records three files with user information.
(The Windows folder is shown, but the same three files are on both Windows and Mac versions)
1. Audio Notetaker Preferences.xml records your settings, such as colour and chunk sizes.
2. History.xml records the files you have opened with Audio Notetaker, and your previous search terms. You can edit these in App Menu>System>Options>History
3. Log.txt records any error messages, you may be asked to send a copy of this file to support@sonocent.com to help diagnose any problems you may encounter.
Your user data files can be found by selecting Locate User Data from the App menu (Windows and Mac):
Or on Windows
You can find it by pressing the start button (or Windows Key R) and typing %APPDATA% in the search box, then press enter.
Open the folder Sonocent > Audio Notetaker > 4.0
The three user files are stored here.
And On Mac
You can find it by;
Open a new Finder window.
Go to Go > Go to Folder (Cmd+Shift+G) and enter ~/Library/Application Support/Audio Notetaker/4.0
The three user files are stored here.
If you have contacted us at support@sonocent.com then we may have asked you for your Mac System reports, here's how you can find those:
Related Articles
File Manager - Settings
There are a number of options you have to control the searches within the various File Manager Screens. https://youtu.be/6BNBjySCXdM With all the management tools we restrict our searches to where we expect to find audio files or Audio Notetaker ...Reference Guide: 8.3 Usage Log
In this version we have introduced a usage log to help us understand how Audio Notetaker is being used. You can disable Usage Logging at any time. For more information view our Privacy Policy, you can view this within the application or on our ...Reference Guide: 1.3 File Manager Tabs
There are four Audio Notetaker File Manager tabs: All Projects - See all your Audio Notetaker project files at one time and sort them by date or tags. All Audio Files - Easily locate & play audio recordings and import them into Audio Notetaker. ...Reference Guide: 1.5 File Tags
Once you have imported an audio file or recorded live, the date and time of the recording will appear in the tagging fields at the top right of the Project tab. You can add a Title, Topic and Speaker to your file; just click on the tags to edit. To ...Reference Guide: 1.4 File Tags
Once you have imported an audio file or recorded live, the date and time of the recording will appear in the tagging fields at the top right of the Project tab. You can add a Title, Topic and Speaker to your file; just click on the tags to edit. ...